General Terms and Conditions
Last updated: 9 August 2026 · Version 2.3 · The German version is legally binding.
1. Scope and provider
1.1 These General Terms and Conditions (“GTC”) apply to the use of the Beyondles platform and related services (the “Service”), provided by Beyondles UG (haftungsbeschränkt), Bahnhofstraße 44, 14612 Falkensee, Germany, registered at Amtsgericht Potsdam under HRB 42428 P (the “Provider”).
1.2 The Service is intended exclusively for entrepreneurs within the meaning of § 14 BGB, not for consumers. By concluding the contract, the customer confirms that they are acting in the course of their commercial or self-employed professional activity.
1.3 Deviating or supplementary terms of the customer do not become part of the contract unless the Provider expressly agrees to them in text form.
1.4 The “Service” comprises the entire Beyondles platform including the products Beyondles HorAIzon (previously “The Agent”) and The Brain and their associated applications and subdomains (in particular beyondles.ai, brain.beyondles.ai and agent.beyondles.ai). These GTC apply uniformly to all of these.
1.5 In addition to these GTC, the Privacy Policy and the Data Processing Agreement in the version applicable at the time of conclusion form part of the contract.
2. Subject matter and services
2.1 The Provider makes available an AI operating system for companies, in particular a persistent knowledge and context infrastructure (The Brain), an orchestration and execution layer with specialised AI agents (Beyondles HorAIzon), and applications and integrations built on top.
2.2 The specific scope follows from the Service Description in conjunction with the chosen plan or individual agreement. The Provider continuously develops the Service.
2.3 The Provider uses third-party models and systems to render its services.
2.4 Limits of AI-supported services. The Service produces results with the help of statistical models. These may be factually wrong, incomplete or internally inconsistent, even when they appear convincingly worded. The Provider does not owe any particular substantive outcome or the correctness of individual results. The customer shall ensure through appropriate approval steps that results are reviewed before any commercially or legally significant use. The Service does not replace legal, tax or medical advice.
2.5 Model providers and changes thereto. The Provider may change the models and model providers used, provided the contractually owed functionality is preserved. The Provider gives at least 30 days' notice before adding a new sub-processor; the customer may object for good cause. A change that would result in processing in a third country without an adequacy decision of the European Commission occurs only after prior explicit activation by the customer.
2.6 Beta features. Features labelled “Beta”, “Preview” or “Coming soon” (section 5 of the Service Description) are provided in their respective available state. No availability or functional commitments apply to them. Liability is governed by section 10.
2.7 Free plan. The free plan serves to explore the Service. The Provider may modify or discontinue it with 30 days' notice. The Provider may delete free accounts that have been inactive for more than six months, announcing this at least 30 days in advance by email and pointing out the export option under section 13.3.
3. Founding Partner programme
3.1 Within a limited number of pilot partnerships, the Provider offers selected companies to jointly solve a concrete operational problem on the Beyondles platform.
3.2 The Provider handles concept, project management, technical implementation and infrastructure. During the pilot phase, the pilot partner bears the running AI usage costs. Further conditions follow from the individual Founding Partner agreement.
3.3 The Provider may use the joint project as a reference or success story for its own communication only with the pilot partner's prior agreement.
4. Conclusion of contract
4.1 The presentation of the Service and plans is not a binding offer. A contract is concluded by confirmation of registration, activation of access, or conclusion of an individual agreement.
4.2 On registration the customer accepts these GTC, the Privacy Policy and the Data Processing Agreement. The Provider records the time, the acting person and the version of the accepted documents and makes these details available to the customer on request.
4.3 Enquiries submitted via the Founding Partner application form are non-binding and give no claim to admission to the programme.
5. Prices and payment
5.1 The prices stated at the time of conclusion apply. Standard plans are billed monthly. Usage-dependent components — in particular the running costs of AI usage — are billed in arrears per billing period on the basis of the token and cost data recorded by the Provider. The customer can view their consumption in the platform at any time.
5.2 All prices are exclusive of any applicable statutory VAT.
5.3 The Provider may adjust prices at the beginning of a new billing period, informing the customer at least four weeks in advance. In the event of an increase, the customer may terminate the contract effective as of the date the change takes effect.
5.4 Late payment. Unless otherwise agreed, invoices are payable without deduction within 14 days of receipt. In the event of default, the statutory rules apply (Section 288 German Civil Code). If the customer is in default with a more than insignificant amount, the Provider may suspend access after a reminder and the fruitless expiry of a 14-day grace period until the outstanding amounts are settled. The customer's data is retained during the suspension; the obligation to pay agreed fees continues. The suspension is lifted without delay once payment is made.
5.5 Usage costs and cost limits. Usage-dependent costs triggered by the customer or by the agents they have set up are charged to the customer; this also applies to test and trial runs. The Service includes safeguards against unintentionally high consumption, in particular cost limits per organisation with automatic suspension of execution when reached, and detection of unusual consumption patterns. Where excess consumption is demonstrably caused by a defect of the Service, the corresponding share is credited.
6. Rights of use
6.1 The Provider grants the customer a non-exclusive, non-transferable right to use the Service for the term of the contract.
6.2 Content and data the customer brings into the Service remain their property. The Provider may process this data to the extent necessary to provide the Service. It is not used to train the Provider's own models. Which model providers exclude training on your data and which do not is set out per provider in the Privacy Policy.
6.3 Rights in bespoke development and customer-specific components. If the Provider creates a specific capability, module or integration on the customer's instruction, or where configurations of agents and workflows are individualised through the customer's content, templates, terminology or process rules (customer-specific components), the customer receives a non-exclusive, perpetual right to use them; their release is governed by section 13.3. The underlying methods, building blocks and insights as well as the platform's generic functions remain with the Provider, who may reuse them in generalised, non-customer-specific form. Customer-specific content, data, business logic and marks are excluded. The Provider may grant exclusive rights in bespoke developments against separate commissioning and remuneration in text form.
7. Customer obligations
7.1 The customer undertakes in particular to:
- keep access credentials confidential and protect them from third-party access;
- not use the Service unlawfully or abusively;
- not upload content that violates applicable law or third-party rights;
- ensure they hold the necessary rights to the data and content they provide.
7.2 The customer is responsible for all activities under their account.
7.3 Permitted use of AI. The customer undertakes not to use the Service for practices prohibited under Art. 5 of Regulation (EU) 2024/1689, not to introduce special categories of personal data within the meaning of Art. 9 GDPR without prior agreement in text form, not to use the Service for automated decisions producing legal effects concerning natural persons without effective human oversight, and not to circumvent the Service's guardrails.
7.4 Oversight of autonomous execution. Where the customer configures agents to perform tasks without prior approval or to access connected third-party systems, responsibility for the selection, scope and monitoring of those permissions lies with the customer. Permissions must be granted following the principle of least privilege. The Provider makes approval steps, guardrails and logs available for this purpose.
7.5 Roles under the AI Act. As between the parties, the customer is the deployer of the agents they operate within the meaning of Regulation (EU) 2024/1689. Where the customer uses the Service towards their own customers or other third parties, they are responsible for fulfilling the transparency obligations under Art. 50 of the Regulation that apply to them as deployer in their channels, in particular disclosing that AI is being used. If the customer makes substantial modifications to the Service or deploys it as an AI system under their own name or trademark, they may thereby become a provider within the meaning of Art. 25 of the Regulation; the resulting obligations fall on them.
8. Availability
8.1 The Provider renders the Service with the availability set out for the chosen plan in the published Service Level Agreement. No availability commitment applies to the Free plan or to Beta features; for these, the Provider strives for high availability.
8.2 The Provider announces maintenance work at least 48 hours in advance where possible and schedules it preferably during low-usage hours. Announced maintenance windows do not count as unavailability.
8.3 If a model provider fails, the Service attempts to execute affected tasks automatically via other connected model providers. Periods during which the Service cannot be used due to disruptions within the customer's sphere, due to model provider outages despite such a switching attempt, or due to force majeure do not count as unavailability.
9. Warranty
The Provider performs its services with customary professional care. The customer must report defects without delay. In the case of justified defect notices, the Provider remedies the defect within a reasonable period. Section 2.4 remains unaffected.
10. Liability
10.1 The Provider is liable without limitation for intent and gross negligence, for damages arising from injury to life, body or health, for fraudulent concealment of a defect, to the extent of a guarantee assumed, and in cases of mandatory statutory liability, in particular under the German Product Liability Act.
10.2 In the case of slightly negligent breach of a material contractual obligation — i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely — liability is limited to the foreseeable damage typical for the contract, capped at the fees paid by the customer in the twelve months preceding the damaging event, but no less than EUR 1,000. Otherwise, liability for slight negligence is excluded.
10.3 For damages arising from breaches of data protection or confidentiality obligations, section 10.2 applies with the proviso that the cap is doubled. Claims of data subjects and supervisory authorities under Art. 82 GDPR remain unaffected.
10.4 To the extent the Provider is liable for slight negligence, liability for indirect damages, lost profits, missed savings, and production or business interruption is excluded. Liability for loss of data is limited to the effort required for restoration from the Provider's backups (Annex 2 of the Data Processing Agreement) and the data exportable under section 13.3.
10.5 Responsibility for use. The Provider is not liable for damages arising from AI-generated results being used unreviewed contrary to section 2.4, from the customer failing to set up or deactivating approval steps or guardrails contrary to section 7.4, or from the customer granting agents permissions on third-party systems beyond what is necessary. Where the customer contributes to the occurrence of a damage, Section 254 German Civil Code (contributory negligence) applies.
10.6 The above limitations also apply to the personal liability of the Provider's legal representatives, employees and vicarious agents.
10.7 Claims for damages under this section become time-barred within twelve months of the statutory commencement of the limitation period. This does not apply in the cases of section 10.1.
10.8 Notwithstanding the Provider's backups, the customer remains responsible for regularly securing business-critical data via the export option under section 13.3.
11. Data protection and processing
11.1 The Provider processes personal data in accordance with the Privacy Policy.
11.2 Where the customer processes personal data in the Service, the Provider acts as a processor within the meaning of Art. 28 GDPR. The Data Processing Agreement forms part of this contract and is concluded upon acceptance of these GTC. In the event of conflict it prevails over these GTC. A separately signed data processing agreement is made available at the customer's request.
12. Confidentiality
12.1 The parties treat each other's confidential information as confidential and use it solely to perform the contract.
12.2 Information that is publicly known, independently developed or lawfully obtained from third parties is not confidential. Statutory disclosure obligations remain unaffected; the affected party will be informed in advance where permissible. The obligation continues for five years beyond the end of the contract; for trade secrets within the meaning of the German Trade Secrets Act it continues indefinitely for as long as the statutory requirements are met.
13. Term and termination
13.1 Unless otherwise agreed, the contract runs indefinitely and may be terminated with 30 days' notice to the end of a billing period.
13.2 The right to extraordinary termination for good cause remains unaffected.
13.3 Data return and deletion. Already during the term, the customer may request the release of their data and customer-specific components (section 6.3) in a structured, common and machine-readable format — once per quarter free of charge, provided within 14 days; more frequent exports against reimbursement of the effort. Not subject to release are the platform's source code, generic templates and integrations, credentials and security configurations, operational and log data, and data of other customers. After the end of the contract the Provider makes the data available for export for 30 days; thereafter it is deleted in accordance with the Privacy Policy and the Data Processing Agreement.
14. Changes to the GTC
The Provider may amend these GTC with future effect, provided the amendment does not materially restrict the scope of services or materially alter the balance of performance and remuneration; such material amendments require the customer's consent. The customer will be informed of other changes by email at least four weeks before they take effect. If the customer does not object within four weeks of receiving the notice, the amended GTC are deemed accepted; the Provider will point this out separately in the notice. If the customer objects, either party may terminate the contract effective as of the date the change takes effect.
15. Final provisions
15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
15.2 The place of jurisdiction for all disputes arising from or in connection with this contract is Potsdam, Germany, provided the customer is a merchant, a legal entity under public law or a special fund under public law.
15.3 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
15.4 The customer may only set off claims that are undisputed or have been finally adjudicated, and may only exercise a right of retention on the basis of such claims.
15.5 The customer warrants that neither they nor the users they designate are listed on sanctions lists of the European Union or the United Nations, and will not use the Service in countries or for purposes that violate applicable export control or sanctions law.
16. Reference use
The Provider may use the customer's name and marks as a reference only with prior consent in text form. Consent may be withdrawn with future effect.
17. Force majeure
Events outside a party's sphere of control — including outages at model providers, data centres or network operators, as well as official orders — release that party from its performance obligations for their duration. If the event lasts longer than 60 days, either party may terminate the affected part of the contract.
18. Assignment, text form, order of precedence
Assignment of the contract requires the other party's consent; transfer to a legal successor is exempt. Amendments and supplements require text form. In the event of conflict the following order of precedence applies: individual agreement, Data Processing Agreement, service description, these GTC.